I screamed at a telemarketer yesterday.
Having worked as the faceless person on the other end of the phone for a year or two, I know how badly the job sucks. I know it's easier to be mean to a person you don't have to make eye contact with, and I'm certainly not bragging about screaming at a stranger. But he deserved it. Here's my best reconstruction of the conversation:
Him: Hello I'm with customer service from [unintelligible], calling about your computer
Me: Where did you say you are calling from?
Him: I can make your computer 80% faster.
Me: You're calling a cell phone and I'm on the 'do not call list.'
Him: I don't care.
Me: Excuse me?
Him: I don't care if you're on a cell...
Note: The guy had a thick Indian accent, and at first I wasn't sure whether he said "I don't care" or "I don't carry your cell phone," and I kind of gave him the benefit of the doubt that we were having some sort of language barrier and maybe thought I was saying I thought he was calling about my cell service. Nope!
Me: Well I'm on the 'do not call list.' I'm asking you to take me off of your list and not call me again.
Him (cutting me off): I can make your computer faster.
Me: OH MY GOD SHUT UP, YOU JERK!
After I hung up, I laughed and laughed. Seriously, I just don't DO things like that. Had I lost my marbles? Should I feel guilty? Should I figure out how to file some kind of official complaint?
Well, as it turns out I have nothing to feel guilty about. It looks like my Indian friend, calling from 219-545-8769, has quite a track record for being kind of a jerk. And a scammer. I find that fascinating. If you're going to hack my computer or take my credit card number on a spending spree, shouldn't you at least be polite about it?
I doubt he'll call me back, but if he does I think I just won't answer. I don't even really think he's a scammer. I think he's just some kind of psychopath who likes to push people's buttons, like one of those trolls on internet message boards. I let him get the best of me yesterday. Fool me once, shame on you. Fool me twice, shame on me.
But it really did feel good to scream at him!!
1 comment:
I'm of the opinion that "scammers" behave aggressively to make themselves sound like over-worked grunts in a customer service setting, rather than sounding like they're trying to sell you something.
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