02 July, 2012

Now That's What I Call Customer Service

I called Sirius-XM this afternoon because my most recent promotional rate was about to expire.  What follows is a partial transcript of the conversation:

Me: Hi, I'm calling to do that thing where I say I'm going to cancel my subscription and then you offer me a better rate.
Customer Service Rep:
{pause while he checks on my existing package}

CSR: Well, things have changed since your last subscription.  We only have packages for a full year.  Let's see... I have one for $96 and one for $83.
Me: And what's the difference between the two? (expecting one to include internet radio or something)
CSR: One is 40% off and the other is 50% off. Most people would choose the 50% off option.
{blah blah blah}

CSR: (going through his script) And to summarize, you called today to cancel your subscription because you were unhappy with your rate?
Me: Yes, that's exactly right.

Really, I only want to keep the service through November because I'm in love with the POTUS channel and am a cyclical political junkie, but I get 8 bucks a month of enjoyment out of the service so I decided to go for it.  Needless to say, I chose the 50% off option. 

I was worried that if I actually told the truth that they would shoot me down.  Instead, I gave the CSR his laugh of the day, and still got what I wanted and he gets a stat that says he kept someone from cancelling.  Win-Win!

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