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19 October, 2006

Suing Cracker Barrel for Poor Service? Sign Me Up!

Chris Rock's mother is suing Cracker Barrel for discrimination because she was seated and then ignored for 30 minutes.

Let's examine that sentence for a moment.

First, the CB restaurant closest to me has the worst service on earth. I don't think I've ever had someone come to take my order in LESS than five minutes. And it has many times taken longer than that.

Second, who would wait 30 minutes before complaining to a manger? My threshold is 10. Well, after 3 minutes, the waitress's tip starts going down (restaurant common guest service is to stop at the table and say hello within 1 minute. if you can't stop and say "I'll be right with you" on your way to drop off someone else's food, you deserve what you get). At ten minutes, I go look for a manager. If you're sitting there for 30 minutes, chances are you were seated in a table that no one knew was theirs, or that your server is COMPLETELY in the weeds. Either way, if you sit there for that long, it's probably because you are looking for something to complain about. And then after Ms. Rock waited 30 minutes to find a manager, she was unhappy with his response:

"He never called over the waitresses and asked, 'Why did these people sit here for a half hour without service?' " she said. "The only thing he said was we could have a free meal and neither of us wanted to eat."

Good for the manager! Only a complete jack@$$ is going to reprimand his employee in the middle of the restaurant. If watching the waitress get yelled at is the only thing that's going to make this boo boo all better for you, then you have some other serious issues. And umm... you sat there for a half hour and didn't want to eat? Then what the eff were you doing there?

Now seems like a good time to point out that I wasn't there. I don't know that the behavior of the employees of the restaurant in question wasn't racially motivated. But this sounds like nonsense to me. This lady said herself on some TV show that she goes to that restaurant for breakfast on a regular basis, and has never had a problem like this. So even if it was a racial incident, why would she sue the entire chain for the isolated behavior of a few employees? Oh wait - I can answer that with another quote from the article...

The Rev. Al Sharpton will join Rock on Wednesday in South Carolina to announce that Sharpton's Action Network will finance the planned lawsuit.

"I'm getting reports from all over the country about Cracker Barrel," Sharpton said
from New York on Tuesday.
Thank you, Reverend Al, for being involved in this important matter.

Why can't people be as outraged at the real news as they are about this?

1 comment:

Mr. Park hopper said...

Mr. Park hopper has a pending comment... please stand by. :o)